At Kado Ghamloush, we take pride in the quality and condition of our products. To ensure a fair and transparent shopping experience for all our customers, please review our policy regarding returns and exchanges:
1. Quality Assurance
Every item is thoroughly inspected and checked by our team before it is packaged and shipped. We do this to ensure that your order arrives in perfect condition.
2. Non-Returnable Items
To maintain hygiene and product integrity, we strictly cannot accept returns or exchanges on:
Used items: Any product showing signs of use.
Opened items: Products where the original packaging, seal, or tags have been broken or removed.
3. Return Window
Timing is important. We cannot accept return or exchange requests once a significant amount of time has passed since the delivery date.
All return requests must be made within 2-3 days of receiving your order.
After this period, all sales are considered final.
4. How to Request a Return
If your item is still in its original, unopened packaging and falls within the return window, please contact our customer service team at +96176127389 with your order number and a photo of the item.